Frequently Asked Questions

Bottles are meant to be rare and precious.

You should be receiving around 4-5 Bottles a day. This is to make sure that every received Bottle is valuable and precious, which leads to deeper conversations and greater friendships.

Every Bottles you send are received by someone who used the app within the past 24 hours, to increase the odds of finding an active users.

Keep in mind the different timezone the receiver might be in: they might be sleeping when they received your Bottle, or they might simply be busy: give them time, that's the whole point of Bottled.

Make sure you didn't turn on the "holiday mode" from your settings inside the app, that would stop any bottles from reaching you.

If your bottle remains iddle on the same user's shore for more than 24 hours, you can release it manually to someone else from your page "My Bottles".

We plan on making this release automatic, soon.

Open your chat, then tap on the "..." at the top right corner. Scroll down a bit and you will find the bottle that started the conversation.

Could be one of the following reasons:

- It didn't respect our terms of use

- We try to avoid random selfies without actual written / quality content (who needs another instagram?)

- Perhaps you already have too many of your diaries in the top? We try to maintain diversity; so 1-2 diaries max per user in the top per day.

- It sounded very much like a private joke to one of your friend, that didn't necessarily bring value to the community, so it was switched to "visible to friends only"

Remember: popular diaries are meant to share meaningful content with the rest of the world. Be inspiring, teach them something new about your country or culture: allow them to travel through these diaries!

Reputation helps differentiate users who send good content, from those who might send inappropriate content.

It also allows you to unlock items and features.

- Every bottles you send that are kept, brings you one additional reputation point.

- If your friends send you gifts from the chat, it will also increase your reputation.

- You can write diaries, and get likes from the community to increase your reputation.

On the other hand, if you get flagged and our monitoring team confirm the content as inappropriate, your reputation goes down to zero. (or you might even get banned if this is not the first time)

You don't need our help, you only need a **Parrot**!

You can find it from the screen where you send a letter, at the bottom you will find a big button with many options, including the parrot.

Make sure you spelled the username correctly (case sensitive).

If it still doesn't work, it could be that the user deleted their account, or blocked all incoming parrots, or blocked you.

Unfortunately if a conversation suddenly disappeared without leaving a trace, it can only mean one thing:

The user decided to delete their own account.

There is not much we can do about that, we have to respect their decision.

In order to reset your password, you must first make sure that your registered email is a valid one that you have access to.

Then, simply logout and go to the Login page - or go to your settings inside the app - where you will find a button "Forgot something? Reset your password".

Tap on it, and it should send you an email where you can reset your password.

This can happen for two reasons:

- You sent inappropriate content in your Bottles, or in your chats.

- You used multiple accounts, with one of them being caught for inappropriate content: all related accounts will then be terminated.

Please refer to the ( Terms of Use ), article 6 "Restrictions" to understand better what you might have done wrong.

Please also note that "Follow me on instagram / add me on snapchat / subscribe to my youtube channel" are a form of ads, or self promotion, that are prohibited in Bottled if they add absolutely no value for the receiver.

If reasonable, we may give you a second chance. Send us an email if you need assistance or if you feel like it was a mistake, and we will look into this together.

Oh so you heard about them? 😏 According to the pirate's legend, if you rate our Facebook page 5 stars and send us the screenshot at contact@bottledapp.com, you will be handsomely rewarded with a secret code worth 5 gold coins... ( facebook.com/appbottled )