Frequently Asked Questions

Every questions you might have

If your question is not in this list, you may contact us at:
Please always provide with your request the email you used to register, your exact username and country.
Please note that we operate on french timezone, and might not be available 24/7

I don't receive many Bottles. Why?

Bottles are meant to be rare and precious.
You should be receiving around 2-3 Bottles a day. This is to make sure that every received Bottle is valuable and precious, which lead to deeper conversations and great friendship.

Receivers of my Bottles do not open them. Why?

Every Bottles you send are received by someone who used the app within the past 24 hours, to increase the luck of active users.
Please take the different timezone of the receiver into account.
Some receivers might be sleeping when they received your Bottle, or they might simply be busy: give them time.

My Bottle stays unopened for a long time with the same user, what can I do?

If your bottle stays unopened with the same user for more than 24 hours, you can release it manually to another user from your page "My Bottle".
We plan on making this release automatic, soon.

I send and receive many Bottles, I don't remember which user got which Bottle. Where is the Bottle that started the conversation?

You can find your kept bottles inside your treasure chest. Open your chat, then tap on the three dots at the top right corner, to find "open my treasure chest". There you will find the bottle that started the conversation.

I hear about reputation. What is it, how can I lose or win some?

Reputation helps differentiate users who send good content, from those who send inappropriate content. It allows you to unlock items, and even new features soon.
Every bottles you send that are kept, bring you one more reputation point.
On the other hand, if you get flagged and our monitoring team confirm the content as inappropriate, your reputation goes down to zero.

I have deleted a friend by accident, can you help me retrieve them?

Unfortunately, there is nothing we can do to retrieve deleted data.
However, the Parrot from your Merchant Ship might be able to help you with that.
It allows you to find a very specific user by their EXACT username (case sensitive) and country, if the user did not delete their account.

A friend suddenly disappeared from my list, without a notification that they deleted me. Why?

Unfortunately if a conversation suddenly disappeared without leaving a trace, it can only mean one thing:
- The user decided to delete their own account
There is not much we can do about that, we have to respect their decision.

I cannot remember my password, what can I do?

In order to reset your password, you must first make sure that your registered email is a valid one that you have access to.
Then, simply logout and go to the Login page, or go to your settings inside the app, where you will find a button "Forgot something? Reset your password".
Tap on it, and it should send you an email where you can reset your password.

My chat messages disappeared, what happened?

As soon as they are read by both users, your chat messages are stored locally on your phone and remove from our servers, to better protect and respect your privacy.
If you uninstall the app to reinstall it later, you will lose all your shared messages. (your other data and friends will of course remain safe)

My account says that I was banned for not respecting the terms of use, what happened?

This can happen for one of two reasons:
- You sent inappropriate content in your Bottles, or in your chats.
- You used multiple accounts, with one of them being caught for inappropriate content: all related accounts will then be terminated.

Please refer to the ( Terms of Use ), article 6 "Restrictions" to understand better what you might have done wrong.
Please also note that "Follow me on instagram / add me on snapchat / subscribe to my youtube channel" are a form of ads, or self promotion, that are prohibited in Bottled if they add absolutely no value for the receiver.
We are always for second chance. Send us an email if you need assistance or if you feel like it was a mistake, and we will look into this together.

Where can I get secret codes?

According to the pirate's legend, if you rate our Facebook page 5 stars and send us the screenshot at, you will be handsomely rewarded with a secret code worth 5 gold coins... ( )

The app is not translated in my language, why?

How we wish we could have it translated in every languages of the world.
We are currently working with many translators to help us with this.
If you feel like helping as well, do not hesitate to contact us, any help is welcome and greatly appreciated.

What do you plan on improving in the next versions?

There is always room for improvements:

  • You will soon be able to customize your islands, your avatar
  • We will add sounds and music to the app for those who wish
  • Animation of throwing the Bottle into the ocean will be improved
  • In the chat and inside Bottles, you will be able to send voice messages

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